We need your opinion

Communication plays an essential role in any business relationship. Through an open and transparent dialogue with our customers, we manage to constantly optimize our activity, in order to offer them relevant products and services and a quality banking experience.

If, for objective reasons, you wish to send us a complaint, request or suggestion, we thank you first of all for your time. Regardless of the communication channel chosen, we will take your message and take the necessary actions to resolve the situation you have reported to us. We are interested in your opinion and dedicate time and attention to understanding and correcting the issues reported, so as to constantly improve the quality of our services.

Thank you for choosing Vista Bank products and services. We assure you that one of the main objectives of the bank is to ensure a high degree of satisfaction for our customers.

Specific information

If you would like to learn more about the petitions and complaints management process, please access the link below:

Complaints related to the capital market

In accordance with Regulation no. 9/2015, issued by the Financial Supervisory Authority (ASF), regarding the resolution of petitions regarding the capital market activity of entities regulated and supervised by the ASF, including alternative investment funds, individuals or legal persons, clients or investors of Vista Bank (Romania) S.A. have the opportunity to submit a petition in writing and check its status.

Send us your opinion ONLINE

Through the form below, you can send us your notification, request, complaint or suggestion online. Please include as many details as possible (for example: your identification data, the product/service you are referring to, the territorial unit, the date of interaction, etc.), in order to be more efficient in analyzing and resolving the situation presented.